• Service Desk Analyst - French & Italian Speaker

    Job Locations UK-Glamorgan-Cardiff
    Requisition Post Information* : Posted Date 2 months ago(11/20/2018 10:58 AM)
    Requisition ID
    Employee Type
    Full Time-Regular
    Information Technology
  • Overview

    12 months fixed term
    £18,000+ depending on experience

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    We are the automotive finance captive organisation of Opel and Vauxhall, supported by Groupe PSA and BNP Paribas as our strong partners and shareholders. Our team of around 1,200 employees across Europe are committed to meet the mobility needs of our customers, while sustaining and developing the Opel and Vauxhall brands through competitive and attractive automotive finance solutions.

    We are proud to work in an environment that fosters and promotes our values in a way that is led by our employees. We promote a collaborative culture of people who actively contribute with integrity. We are agile, open minded and adaptive to deliver at pace, with customers at the heart of all we do. Our recent awards demonstrate the commitment of our employees. These include the Best Company to Work for in Car Finance and the Best Company to work for in Financial Services awards as well as the Investors in People | Gold Accreditation in the UK.

    We are small enough for an individual to make a mark; large enough to develop a challenging and rewarding career.


    This is an opportunity to use your language skills and gain experience in IT in a European-wide organisation. In this role you will provide 1st level support for our employees and dealerships as part of the Service Desk team based in Cardiff using English, French and Italian.

    Responsibilities include:

    • Answering phone calls, emails and web portal requests from the users in a professional and efficient manner.
    • Provide timely, first call resolution to technical support issues while following company standards
    • Escalate incidents to Level 2 Service Desk Analysts 
    • Provide accurate and updated information on incidents assigned to the Service Desk until the reported incidents are resolved.
    • Maintain a high degree of customer service for all support requests.
    • Log and monitor all incidents to aid in identifying potential problem trends.
    • Manage all aspects of the your own performance e.g. incident handling, quality, timekeeping and absence reporting
    • Identify any training requirements to help with your role and to develop your skills.

    Due to the nature of this role, you will be required to work a shift pattern (including weekends) and offer on call support.

    This is a 12 month fixed term position.


    As a European organisation, it is important that we can offer IT services in various languages. For this role, fluency in English, French and Italian is required. We are willing to provide training to help you to understand the processes for supporting IT queries, however you will need to be able to demonstrate experience of working in a customer services environment. You will be a team player with strong communication skills and the desire to learn about IT. Flexibility to work shift pattern and weekends is required.

    What’s on offer for you?

    • A competitive salary
    • X4 life assurance
    • 25 days holiday (buy/sell 5)
    • Vauxhall car lease plan
    • Discount schemes
    • Excellent pension scheme
    • On-site car park and restaurant
    • Free fruit and hot drinks

    Please note that all of our roles are subject to a credit check pass. 


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